How do you handle a co-worker screwing you over?

Here is the situation. We work an end user Help Desk. We have it broken up into shifts across a 12 hour span. The problem is that once the first shift leaves for the day (i.e. another guy and I) they still get user calls because the second shift never answers the phone and all the calls are forwarded to our on-call cell phone.

Hey, I don’t mind my rotation on the “on-call” phone but when you get calls because they’re slacking-off it sucks.

I’ve mentioned it to the supervisor but he basically shrugged it off.

Have you had a similar situation? How did you handle it? I consider these persons to be a friends but I’m getting tired of being screwed over because they don’t care. Even the end users are complaining.

Can you document all the calls you get "on call" due to your co-workers slacking off? Include time of call, reason for call, ect. then present this to your supervisor. Hopefully that gets your message across.

Thanks John.

I'll try that.

Nothing else has worked with him. He basically blew off the last time I said something about it.

If you get a call...charge them for it. I get paid to be on call and if I get called for a 20 minute job I charge a 2 hour minimum at double time. We're actually required to charge the 2 hour minimum...so I say if you can then ch-ch-charge it! It'll be a easy way to get your soup's attention pretty quick when he sees an outrageously large overtime bill. Or refer the end user back to the help desk. And what I mean about that is there has to be another phone number you can give them that will ring at the jack-asses desk, you know what I mean. A local number not the 800 number the user has. Or you could always just slash the slackers tires and dump a can of paint on the hood of his car while he sits at his desk and plays solitaire...the possibilities are endless!